First check up..impressed and happy with service received. Attempted to book an appointment on a few occasions but due to covid there was restrictions in place to be able to attend with my children, which was more than understandable. Waited until lockdown was being lifted still be told that I could not bring a 1 year old and a 3 year old in the room together and that one had to wait outside whilst the other was being seen???? Couldn’t understand as children of this age are the people who pose less risk, what kind of business even asks for a 1 year old let alone a 3 year old to wait outside by themselves!? Unfortunately I had no one to help me out with this side of things. Then what topped it off leaving me completely and utterly gobsmacked was I had a 2nd appointment made, unfortunately couldn’t make it as I was rushed to a family emergency as a member was dying, and due to this I was told by the surgery I could no longer attend the surgery. No compassion nor understanding, nor no wanting to even listen to what I had to say. I called to speak with the manager all I got from the rude young girl at the front desk over the phone was ‘she’s not here she has no set days she just comes in and goes’ I called 3 times that week to see if the manager was there but got the same response and then again the following week to be told an email would be better method of contact as this would go directly to the manager. Here we are 3 months later and not even the decency to reply to an email. Shocking, unprofessional to say the least. Maybe if I was a private patient I would have got a better response?? Hmm I wonder.
All staff are absolutely amazing! Friendly, welcoming and just super nice. Nikhil Patel replaced old composite veneers with new ones for me after doing some whitening and did an incredible job of it - he was great at explaining my options and giving advice on caring for my teeth and was very thorough with his work to make sure I loved my new smile - overall he's lovely a guy and amazing at his job :) Can't recommend this practice enough!
Incredibly professional service from Dr. Nik and all of the staff at Maylands. All of the staff were welcoming and approachable.Dr. Nik took the time to explain all the concerns I had with the whitening treatment as I was initially apprehensive as my teeth are sensitive and demonstrated how to use the whitening gel and trays. I didn't want any procedures that would cause any oversensitivity and neither did I want any invasive procedures. I am delighted with the results of the treatment and Dr. Nik helped me find exactly what I was looking for.I will definitely look to recommend Maylands and their staff to all of my family and friends. They are clearly committed to providing a great service to all of their customers and I have nothing but positive words and praise.
I highly recommend the professional care from my dentist Nikhil and his team. I was kept informed throughout my treatment and found his knowledge of cosmetic dentistry excellent. I couldn’t be happier with the results, I’m glad I went with Nikhil’s informed recommendation of Invisalign and composite bonding.
Today I saw Yasmin who is the hygienist. I am not very good with the dentist but she made me feel so relaxed and spoke to me the whole time I was there, reassuring me and explaining what she was doing and why. I have another appointment in 3 months and I don’t even feel nervous. Thank you Yasmin 💛
After having months of toothache throughout lockdown Maylands Dental practice was recommended to me.Shivani has been looking after me for the last two months, she is amazing! She is an incredible dentist, extremely friendly and professional, she clearly explains what is going on and what she recommends going forward.I felt very comfortable and at ease in her care.The whole practice including the reception staff and dental assistants are great!
First Class ServiceI have been terrified of Dentists for years and needed urgent treatment. The staff here were wonderful and reassuring. I am now getting the treatment needed to help me smile again and would like to thank Lindsay in reception and Dr Shivani Patel for my treatment plan. I would not go anywhere else now.
Best hygienist experience today with Yasmin and dental nurse Laura. I’m normally really scared of the dentists, but Yasmin was so calming and professional throughout and explained everything to me. Which gave me no reason to be anxious.
I always get scared of going to the dentist 🙈 I know nobody likes going but I feel I’ve always had bad experiences in the past which has put me off going at all!I went to see Yasmin and Laura for my hygienist appointment and can say it’s honestly the best hygienist experience I have had!! Yasmin was so calming as soon as I walked in, made convocation with me and made me feel at ease straight away! She talked me through everything she was doing and kept asking me how I was doing the whole way through! She was so gentle, I had no reason to be anxious!After the appointment she talked me through all the aftercare and explained teeth and gum health in such a way that made so much sense rather than just telling me off for not brushing properly which I feel I’ve just been told in the past!Would highly recommend!Hayley Gibbon
10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐Sooo... I have had some bad dental experiences elsewhere BUT when I found this dental practice, I felt saved!!.Clean and Modern practise.Staff professional and just so kind!I had bad anxiety because of past, horrible, negative experiences at other dental practises. Making dental work a difficult and scary experience for myself.YET at this practice, Staff have been more than understanding, extremely clear, friendly and calm.I went to them in serious amount of pain and they were able to relieve me of this without me feeling anything. I honestly feel very grateful for the clever team at this practise and will always highly recommend to others.Completely changed my understanding of what a dental practise should be like. I have seen two different dentist at this practise now and both have done amazing work. Very grateful. Thankyou guys !!!!
I’ve been 3 times in the past fortnight and can happily say they have a great team. Very friendly and helpful. My mum and dad have also had the same great experience at this dental practice and makes me happy to come back! Thank you Dr Sepi, Laura and Lynsey very much!!
I came here for the first time last month for a general check up. It was my first time at this practise, my first thoughts were how clean and modern it looked. The receptionist was friendly, the dental nurse was very helpful, calming and polite and the dentist although young, seemed to know a lot about dentisty. While I was here I enquired about my options for straightening my teeth and so they took an x-ray and pictures of my teeth. The dentist went through all of the pros and cons and the differences between having braces or Invisalign and to be honest, his transparency made me realise that the price isn't much different and its much quicker with Invisalign so it seems like Invisalign will be the best option for me. I left this practice with a positive feeling and I look forward to coming back in the future.
I had my first treatment with Yasmin on Monday and she was incredibly friendly, gentle and informative. As I'd never had any treatments done before, I was a little nervous as I didn't know what to expect. But she went through the whole process with me, explaining how every part of the treatment would work and went through the aftercare in great detail. I am very excited for my future treatments with her and looking forward to my new look!
Customer service is brilliant, staff are friendly and make it feel easy to talk about the procedures. Yas has been helpful throughout the process and has kept me well informed in the procedure and aftercare process if needed. Would highly recommend them if you looking for final touches to your aesthetics.